Case Study: Lakeside North Harbour

With each new client, we assess the business needs, and on meeting Karen, we quickly discovered that she needed a more reliable service.

They had previously struggled with a lack of communication and consistency with their previous provider, and they weren’t getting the ad-hoc help they needed to cover the high demands of an around-the-clock property. This needed to change.

Added to this is the ever-increasing demand for a more sustainable approach, sadly, something their previous service provider was not able to comply with.

This is where Eco Drift’s contract cleaning management comes in - our comprehensive package provides sustainable cleaning services Monday to Friday or 24/7, 365 days a year, depending on your specific requirements.

Client’s words

“Eco-Drift has been our cleaning company of choice since 2012. Their high standard of cleaning and customer service is far superior to any other cleaning company I have ever worked with. I am often asked by companies for details of a reliable and trustworthy cleaning contractor and always recommend Eco-Drift, without hesitation. Their cleaning team are always an efficient and friendly team, and I know that they will always do an excellent job.”

~ Karen Tyrrell, Head of Marketing & Client Services, Lakeside North Harbour

Our solution for Lakeside North Harbour

One of our biggest challenges here was building back confidence in outsourced FM provisions. A challenge we have risen to.

We provide full contract management for the site, providing around-the-clock cleaning services for all communal areas, event rooms, offices, and washrooms. This includes a team on standby for ad hoc services and reactive cleaning.

Our detailed and devoted teamwork has helped us improve customer satisfaction significantly since the takeover. We have also vastly improved cleaning standards whilst using new innovative technologies that save time and reduce carbon footprint.

Our collaboration with Lakeside has been one of the most rewarding opportunities because of the complex needs of the property. Here we continue to develop new tactics to help the FM team meet modern life's demands while ensuring visitors and building users have a great experience whilst onsite.

Need a team to help you overcome the challenge of sustainable building management? Contact Antoni today to discuss your commercial cleaning needs.